Frequently Asked Questions

Detailed insights on MOQ, custom prototyping, trade terms, and global compliance. If you can’t find what you’re looking for, ourIron Triangleexpert team is ready to assist you.

Customization & Engineering R

Do I need to pay for tooling when customizing a special size?

In most cases, no. We maintain an extensive library of over 1,000 existing molds covering all mainstream XXL and standard dimensions. For standard-shaped projects, we offer Zero Tooling Cost manufacturing.

What is the lead time for a custom 3D irregular wrist rest prototype?

Powered by our in-house mold facility, we move fast. Once the 3D modeling is confirmed, we can deliver a physical pre-production sample in as little as 1-3 Days.

Are your integrated smart heating pads safe for long-term use?

Absolutely. Our heated mats feature a proprietary triple-layer waterproof and anti-leakage structure. For added safety, they include a smart chip that automatically shuts off after 3 hours of continuous use.

Quality Control & International Compliance

Will the bulk order have a strong chemical odor upon arrival?

Нет. Every material used in our factory passes rigorous SGS testing. Furthermore, we utilize specialized physical ventilation halls to ensure Zero Odor before shipment, ensuring a neutral scent upon unboxing.

Do your products meet import standards for Europe and North America?

Yes. Our full range of materials and electronic modules strictly comply with РоХС, REACH, CA65, CE, and FCC international standards.

Can you provide a quality inspection report for mass production?

Certainly. For large-scale procurement, we can issue professional 8D Quality Analysis Reports to ensure 100% transparency and traceability.

Trade Terms, Payment & Volume Orders

Which Incoterms do you typically support?

We offer flexible logistics including FOB (Guangzhou/Shenzhen), EXW (Ex Works), and comprehensive DDP (Delivered Duty Paid) specifically tailored for e-commerce and retail clients.

What are your accepted payment terms for bulk procurement?

Standard orders are typically processed via T/T. For long-term partners and multinational brands, we support L/C (Letter of Credit) and credit terms ranging from 30 to 90 days.

What is your standard MOQ and production lead time?

Our standard MOQ for custom-printed models starts at just 100 шт.. Backed by our 1.5M/month capacity, standard bulk orders are delivered within 10-15 Days.

Are prototyping fees refundable?

Yes. Prototyping costs are fully credited toward the final balance once the mass production order is confirmed.

Global Shipping & Bespoke Packaging

Do you support direct shipping to Amazon FBA warehouses?

Yes. We provide full FBA Fulfillment services, including carton customization, SKU barcode labeling, and DDP shipping direct to designated warehouses.

Can you handle multi-location delivery for large corporate gift orders?

We offerGlobal Multi-location Delivery.We can split your bulk order and ship portions directly to your various regional offices or overseas warehouses worldwide.

What retail-ready packaging options are available?

We provide high-end solutions including premium matte tubes, heaven-and-earth rigid gift boxes, anti-pressure blister packs, and eco-friendly kraft paper sleeves.

Strict IP Protection & NDA Protocols

How do you prevent my original designs and molds from being leaked?

We sign legally binding NDAs under international law before any project discussion. Furthermore, we maintain restricted production zones for OEM projects and strictly archive all proprietary drawings.

Will you exhibit my custom products at trade shows or on your website?

We pledge Zero Exhibition. We never display client-owned designs, custom products, or proprietary molds on our website, wholesale platforms, or at any global trade shows.

Didn’t Find What You’re Looking For?

Reach out to our dedicated team. Наш “Iron Triangleproject experts will provide a professional feasibility analysis and quote for your unique project within 24 часы.

  • 10-15 Быстрая доставка дней
  • 100% Собственное производство
  • Строгая защита NDA
  • СГС & Сертифицировано RoHS